Symantec Digital ID – Persona Not Validated

» Posted by on Feb 26, 2013 in Blog, Digital Certificate, Email, Security | 14 comments

If you just purchased your Symantec Digital ID for Secure Email and seeing “Persona Not Validated” in your digital certificate, you may ignore this according from Symantec.  

Here’s what they told me.


I successfully installed the Digital ID for Secure Email, but I’m seeing this “Persona Not Validated”. How to validate this using my email address as fullname@hardworking.com. Please let me know.

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Thank you for choosing a Digital ID from Symantec designed to provide the best S/MIME email security for encrypting and digitally signing documents online.

Symantec has recently made a change to the Digital ID for Secure Email certificates due to security best practices. Going forward, we are placing “Persona Not Validated” in the Common Name field of these certificates. While this change has no impact to major email applications (e.g. Microsoft Outlook, Mozilla Thunderbird, etc.), you may experience issues with applications that want to use these certificates as part of a log-in process if the Common Name is used as authenticating value.

Thank you,

Symantec Customer Support
id-queries@symantec.com
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14 Comments

  1. Symantec Digital IDs for Secure Email allow you to digitally sign and encrypt your digital communications using a certificate, bound to your validated email address. Recipients of your email will know that the content came from your email address and has remained private during transmission.

  2. Then expand Personal certificates. If you see your certificate, it is a problem in outlook. If it is not there, your import didn’t work.

  3. If you just purchased your Symantec Digital ID for Secure Email and seeing “Persona Not Validated” in your digital certificate, you may ignore this according from Symantec.

  4. I agree with you but Verisign SSL products is expensive compare with other company providing the same level of encryption.
    See your other options at http://www.GotSSL.com website.

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